Terms & Conditions

Last Updated: March 21, 2026

1. Introduction

Welcome to Client Core Innovation Pvt. Ltd. (“Company”, “we”, “our”, “us”).
These Terms and Conditions govern your use of our website and services related to CRM consulting, implementation, customization, integration, automation, and technical support for platforms including Zoho, Salesforce, and other business applications.

By accessing our website or engaging our services, you agree to comply with these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our website or services.

2. Services

We provide professional services including but not limited to:

  • CRM Consulting (Zoho, Salesforce and related platforms)
  • CRM Implementation and Setup
  • Customization and Workflow Automation
  • Third-party Integrations (Shopify, telephony, APIs, etc.)
  • Data Migration
  • Technical Support and Maintenance
  • Training and Documentation
  • Business Process Automation
  • CRM Architecture Design

The exact scope of services will be defined in proposals, quotations, statements of work, or agreements shared with the client.

3. Client Responsibilities

Clients agree to:

  • Provide accurate and complete business requirements
  • Provide timely access to systems such as Zoho, Salesforce, Shopify, telephony or other platforms
  • Ensure required licenses are purchased for software platforms
  • Review deliverables and provide timely feedback
  • Maintain backups of critical business data
  • Assign a point of contact for project coordination
  • Ensure users follow agreed processes

Project timelines may be impacted if required information, access, or approvals are delayed.

4. Commercial Terms

  • Pricing is based on project scope, complexity, and estimated effort.
  • Any change in scope may result in revised cost and timelines.
  • Payment milestones will be defined in the quotation or agreement
  • Work may be paused if payments are delayed beyond agreed timelines
  • Applicable taxes including GST will be charged as per government regulations
  • Any additional work outside agreed scope will require approval

5. Intellectual Property

  • Client-specific configurations and data remain property of the client
  • Client Core Innovation Pvt. Ltd. retains ownership of reusable frameworks, accelerators, scripts, estimation templates, and methodologies
  • General technical knowledge gained during project execution may be reused without sharing client confidential information
  • Custom deliverables may be reused internally unless restricted by written agreement

6. Confidentiality

Both parties agree to maintain confidentiality of sensitive business, financial, and technical information shared during the project.
We do not disclose client information to third parties without consent unless required by law.

7. Third-Party Services

Our services may integrate with third-party platforms including but not limited to:

  • Zoho
  • Salesforce
  • Shopify
  • telephony
  • Email providers
  • Payment gateways
  • Hosting providers

Client Core Innovation Pvt. Ltd. is not responsible for downtime, pricing changes, policy updates, or service disruptions caused by third-party providers.

8. Limitation of Liability

We strive to deliver high-quality professional services; however:

  • We are not liable for indirect or consequential business losses
  • We are not responsible for incorrect data provided by the client
  • Clients are responsible for testing and verifying outputs before production use
  • Liability is limited to the amount paid for the relevant service

9. Support and Maintenance

Support services may be provided based on agreed scope such as:

  • Hourly support
  • Monthly support plans
  • Annual Maintenance Contracts (AMC)

Support response timelines depend on the agreed SLA terms.

10. Termination

Either party may terminate services with written notice.
Completed work until termination date will be billed accordingly.
Access to project resources may be revoked if outstanding payments remain unpaid.

11. Data Protection

We take reasonable measures to protect client data.

Clients are responsible for:

  • Managing user access permissions
  • Maintaining password confidentiality
  • Performing periodic data backups
  • Ensuring correct usage of CRM systems

12. Governing Law

These Terms shall be governed by the laws of India.
Any disputes shall be subject to jurisdiction.

13. Changes to Terms

We may update these Terms from time to time.
Updated versions will be published on this page with revised effective date.

14. Related Policies

Privacy Policy

Our Privacy Policy explains how we collect, use, store, and protect personal and business information shared through our website or during service delivery. It outlines the types of data we may collect, including contact details, business requirements, CRM data, and technical information necessary for providing consulting, implementation, customization, and support services. By using our website or engaging our services, you acknowledge that you have read and understood our Privacy Policy.

Refund Policy

Our Refund Policy defines the conditions under which refunds may or may not be provided for services such as CRM consulting, implementation, customization, integrations, and support plans. Due to the nature of professional and technical services, once work has commenced or resources have been allocated, fees may be non-refundable. Refund decisions, if applicable, are made based on project stage, effort already invested, and agreed commercial terms.

Service Level Agreement (SLA)

Our Refund Policy defines the conditions under which refunds may or may not be provided for services such as CRM consulting, implementation, customization, integrations, and support plans. Due to the nature of professional and technical services, once work has commenced or resources have been allocated, fees may be non-refundable. Refund decisions, if applicable, are made based on project stage, effort already invested, and agreed commercial terms.

Data Processing Agreement (DPA)

Our Data Processing Agreement (DPA) outlines how client data may be processed when delivering CRM consulting, implementation, integration, migration, or automation services. The client remains the data controller, and we act as the data processor, handling data only for agreed project purposes. We implement reasonable technical and organizational measures to protect client data and maintain confidentiality throughout the engagement.

Cookie Policy

Our Cookie Policy explains how cookies and similar technologies may be used on our website to improve user experience, analyze website traffic, and enhance functionality. Cookies help us understand user behavior, optimize website performance, and remember user preferences. Users may manage cookie preferences through browser settings.

Website Disclaimer

Our Website Disclaimer clarifies that information provided on this website is for general informational purposes only and does not guarantee specific business outcomes. While we strive to provide accurate and updated content, we do not warrant completeness or accuracy of all information. We are independent consultants and are not responsible for changes made by third-party platforms such as Zoho, Salesforce, or other service providers.

15. Contact Information